We at Heavenly Software want to satisfy you, our customers, and ensure
that you are happy with your purchase.
One of the main techniques that we use to achieve this is to allow you to
evaluate the product
before you actually pay for it.
You Can Try Before You
With commercial software, you're often not quite sure what you're buying until
after you've paid for it. You can look at the box, read the reviews, ask your friends
about it -- but until you've tried it yourself, you don't really know what you're getting.
But with our products, you actually use the software before you pay a cent, so there's no
mystery and no risk!
You Have an Unlimited
Please take advantage of
the unlimited trial period to test your software PRIOR to purchasing it.
Install it on your computer and ensure that everything is running as you
would expect it to and that you are 100% happy with it. If you
need support, make sure that you obtain it prior to purchasing this
software. Please take enough time to evaluate your software before
you purchase it.
No - We Cannot Refund
Due to the fact
that we provide you with an unlimited trial period to evaluate the
software product prior to your purchase, we cannot offer a refund
to you for any products once you have made your
This policy may seem harsh,
but our products are sold on the internet via Kagi.com, and
Heavenly Software is actually
out of the financial loop.
In fact, we often don't receive a payment from Kagi.com until 6 months after
your purchase. In addition to paying standard commission fees,
Heavenly Software must also pay a 15% service fee to Kagi.com for every
refund that a customer requests.
Yes - We Can
cannot afford to give you a refund, we will do just about anything else to
ensure that you are a satisfied customer. We strive to serve
you because we
know that we are actually working for the Lord, and not for men (Colossians 3:23).
In our more than 15 years of selling Christian software products on the
web, we have always been able to work out a satisfactory
solution with our customers. In most of these rare situations, we
simply provided a substitute product.
Please Contact Us to
Resolve Any Issues
Please send us an email at
Support [at] Heavensoft [dot] com instead of our
card processing service to resolve any purchasing issues that you
be experiencing. We are here to
serve and satisfy you. Our
ultimate goal is to serve the Lord Jesus Christ and to bring Glory to Him!